fREQUENTLY ASKED QUESTIONS 

PLACING AN ORDER

Can I see the ring in person?

Yes, you can.We currently have an appointment only viewing policy where you can visit our Ikeja office to view our rings. Please call us at +2348132987938 to make an appointment. 

How long do I have to pay for the ring I reserved?

You can either pay immediately at check out or pay via bank transfer. All orders must be fully paid for within 24hours of purchase.

Can you make me a ring of my choice that is not already on your website?

Unfortunately, no. We make our own rings to suit certain price points in the markets we serve. In order to bring you fairly priced diamond rings, we are unable to take custom orders.

Can you laser inscribe on my ring?

Yes. All our pre-order rings can be laser inscribed at the point of order. For all rings that are already made, we are unable to offer this service. 

Do you offer gemstones?

Yes. We stock a wide variety of genuine colored gemstones such as tanzanites, green tourmaline, pink tourmaline, morganites and rhodolite garnets.

EXCHANGE POLICY

What is your exchange policy?

We offer a 7 day exchange policy. All rings purchased from us can be exchanged for another ring within the same price bracket. All rings must be unworn and in their original box.

My ring arrived but I don't like it. Can I change it?

Yes, you can. All rings can be exchanged within 7 business days. 

PAYMENTS

What currency are your prices listed in?

Our prices are listed in USD. To view prices in other currencies, simply click on the drop down in the top right hand corner of the homepage.

What payment methods do you accept?

Payments may be made via Bank transfer, wire, as well as with major cards such as Mastercard and Visa

Are my card details secure on your site?

Yes. Rings& Bands provide a secure platform for all transactions. Our platform is verified and secured by GoDaddy. This seal of protection is indicated by the use of a padlock in the browser as well as the seal of protection at the bottom right hand corner of the homepage.

Can I pay in installments?

Yes. You can pay in installments according to the price tiers below: 
$1,000 – $2,500 – 2 Payments
$2,501 – $5,000 – 3 Payments
Please contact our customer service department for more information.

Do you accept cash on delivery?

No. All rings must be fully paid for before delivery.

SHIPPING

Once I make my payment, how long will it take to deliver my order?

The length of time it takes to deliver depends on your location.

All orders received by 12noon WAT will be shipped same day and received next business day if you are based in Nigeria. For orders outside of Nigeria, particularly if payment is being made via international wire, such orders will ship only after payment has been confirmed. Shipment will be done immediately after. Please allow 2 to 5 business days for deliveries outside Nigeria.

Orders received on Fridays and on National holidays will be shipped out the next business day.

All our shipments are signature only shipments so please ensure someone is available to sign for your package.

Do you ship worldwide?

Yes, we ship to a lot of countries. Please note that should duties apply in your home country, the receiver (client) will be responsible for that.

How do you ship and is it safe?

We ship via DHL Express and all shipments are insured.

I did not receive my order

All shipments are made strictly via DHL Express and you receive a tracking number so that you can track your package. Should you not receive your package, kindly contact us immediately at +234 813 2987938.

OUR METALS

What metals do you make your rings in?

Our rings are made with 14K and 18K Rose, White or Yellow Gold. We make Platinum and Palladium on request.

 

I have seen a ring I like. Can I get it in silver?

No. Our rings are only made with gold.

My white gold ring is already turning yellow. Is it not gold?

Yes, it is gold. You can read more about white gold and all other gold rings here.

OUR DIAMONDS

Are your diamonds certified?

Yes. All our single cut diamond rings come with certificates. We carry diamonds with certificates from GIA, IGR and EGL.

I bought a cluster diamond but it did not come with a certificate.

Cluster diamonds are not sold with certificates. Only single cut diamonds are. Certificates issued for single cut diamonds are typically for the center diamond alone, not the entire ring.

I want to purchase an uncertified diamond, can you send it to the lab to be certified?

Yes we can. This service takes about 2 to 3 weeks and costs upwards of $150 depending on the size of the diamond.

Are your diamonds natural or have they been treated in any way?

We carry a variety or treated and untreated diamonds. For diamonds that are treated, such treatments are fully disclosed in the diamond certificate. These certificates will state that “this diamond has been color enhanced”, or “this diamond has been clarity enhanced”. In cases where that is not indicated, it means the diamond is natural and not enhanced in any way.

I'd like my ring to be cheaper. Can you mix cubic zirconia with diamonds for me?

No. It is not ethical for us to do so and therefore we will not mix cubic zirconia with diamonds.